PartnerStack reduces incoming questionnaires by 80% with Conveyor
PartnerStack reduces incoming questionnaires by 80% with Conveyor
Building Customer Trust
PartnerStack is a partner relationship management platform built for SaaS businesses. Their platform is all about helping companies build successful partnerships, and their SaaS customers wanted to know that they could trust PartnerStack as a vendor. They adopted Conveyor to make build that trust with their customers easier.
Mike Kim is the Security and Compliance manager for PartnerStack. Mike is an experienced compliance professional, having been at many companies and managed many programs before. In his career he’s used many tools and when he discovered Conveyor he found it refreshing because he could see how PartnerStack could use Conveyors solutions to help them complete a part of their technology stack that was missing. Using Conveyor to build trust with customers and do vendor management is important for Mike because he is a one-man team, with a few collaborators who help him.
Key Outcomes
Number of incoming questionnaires reduced by 80%
Cut manual time spent on RFP requests by 60%
Decreased the sales cycle time spent on compliance to zero using Rooms
Early significant results
PartnerStack is using Conveyor to make it easier to identify if their vendors are trustworthy and build trust of their security with customers. Integrations automatically inventory their SaaS System assets as well as some basic information about the vendor which Mike has found to be a big benefit when he doesn’t immediately recognize the vendor to help them complete reviews faster.
When it’s time for them to be reviewed by their customers PartnerStack uses the customer-facing trust portal. Mike was concerned about their SOC report getting leaked and loves that the Conveyor portal automatically gates access with an NDA and watermarks documents. In addition to saving time on the back-and-forth with legal he’s also seen a positive impact on their resourcing and sales cycles:
“Conveyor is one of the biggest lifesavers for us. It has cut down the time I spend on RFP requests by 60% and has improved our sales cycles, changing the lead time to instant.”
Conveyor has enabled Mike to build customer trust, if you’re looking to do the same, get started today, for free.
“By using Conveyor, we saw the number of incoming security questionnaires reduced by 80%. Customers and prospects were finding the answers to their reviews on their own which eliminated the back and forth of a security questionnaire.”
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